Privacy Policy

Last updated: February 2026

Who we are

WebOrb is a UK-based web design and local SEO agency specialising in websites for trades and local businesses. Our website is web-orb.uk. You can contact us at hello@web-orb.uk or by phone at 07594 517 540.

What data we collect

We only collect personal data that you actively provide to us. This includes:

  • Contact form submissions: Your name, email address, phone number, trade type, and any message you send us.
  • Email correspondence: Any information you share with us directly via email.
  • Analytics data: We use Vercel Analytics to understand how visitors use our website. This data is anonymised and does not identify you personally. It includes information such as pages visited, time on site, and general location (country/region level).

How we use your data

We use the information you provide solely to:

  • Respond to your enquiry and provide you with a quote or proposal.
  • Deliver the services you have agreed to purchase from us.
  • Send you relevant follow-up information about our services (you can opt out at any time).
  • Improve our website and services using anonymised analytics data.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the following lawful bases under UK GDPR:

  • Legitimate interests: Responding to your enquiry and running our business.
  • Contract: Delivering services you have agreed to purchase.
  • Consent: Where you have explicitly opted in to receive marketing communications.

Contact form provider

We use Web3Forms to process contact form submissions. When you submit a form on our site, your data is transmitted securely to Web3Forms and forwarded to our email inbox. Web3Forms does not store your submission permanently. You can view their privacy policy at web3forms.com/privacy.

How long we keep your data

We keep enquiry data for up to 2 years so we can follow up and provide ongoing service. If you become a client, we keep relevant data for up to 6 years for legal and accounting purposes. You can request deletion at any time by emailing us at hello@web-orb.uk.

Cookies

Our website uses minimal cookies. Vercel Analytics may set a small anonymous cookie to distinguish unique visits. We do not use advertising, tracking, or third-party marketing cookies. We do not use Google Analytics.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict our processing of your data.
  • Withdraw consent at any time (where consent is the lawful basis).
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please email us at hello@web-orb.uk. We will respond within 30 days.

Data security

We take reasonable technical and organisational measures to protect your personal data. Our website is served over HTTPS. Form submissions are transmitted securely. We do not store payment information — any transactions are handled by regulated payment providers.

Third-party links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The most current version will always be published on this page with the date it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch: